BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:Pacific Standard Time BEGIN:STANDARD DTSTART:16011104T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZOFFSETFROM:-0700 TZOFFSETTO:-0800 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010311T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZOFFSETFROM:-0800 TZOFFSETTO:-0700 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20201118T223523Z DESCRIPTION:Quality Café: Partnering with Patients and Families in Patient Safety Incident Reviews\nDate: Wednesday\, December 16\, 2020 \nTime: 120 0 to 1300 (Pacific Standard Time – GMT -08:00) \n \nWebinar Description: \nAs the health care system provides care and responds to COVID-19\, ther e have been gaps in service identified by health care providers\, patients \, families and the public. In establishing a person- and family-centred a pproach to care delivery\, Susan Heathcote and Elizabeth Baron from Vancou ver Coastal Health’s Client Relations and Risk Management team have real ized that patients and families are partners in the care that’s provided \, as they may be the end provider of care when an individual returns to t heir home.\n \nProviding care in various health care settings has challeng es\, whether it be in the emergency department\, the home care client or i n long term care facility. Despite the health care system’s best efforts \, patients may inadvertently be harmed from the care provided (or from a lack of care provided). Hearing from care teams as to what went wrong and what can be done to improve at the system level is well understood and pra cticed. Patients and families are often not invited to participate in pati ent safety event reviews and without that\, a fundamental perspective is m issed\, potentially leading to the development of recommendations that don ’t mitigate the entire risk.\n \nAs health care providers who review pat ient safety events\, the Client Relations and Risk Management team knows t hat there needs to be clear and intentional engagement of patients and fam ilies to ensure a fulsome understanding of the event itself or the decisio n making up to the time of the event occurring.\n \nLearning Objectives:\n After this webinar\, you will be able to:\n* Describe why the patient and family voice is essential in reviewing patient safety incidents and develo ping recommendations to support changes at the system level and ultimately support the delivery of quality health care.\n* Reflect on the tangible w ays to engage patients and families in the quality review process to enabl e development of recommendations that will truly mitigate the harm patient s experience\n* For the purpose of this webinar ‘patient’ will referen ce and include client\, patients\, or resident. Additionally\, ‘family ’ references any person who the individual self-defines as family which may include husband\, child\, mother\, same sex partner\, friend or other individual deemed to be a support to the individual.\n \nAbout The Present ers:\nSusan Heathcote\nRegional Director\, Client Relations and Risk Manag ement\nVancouver Coastal Health\n \nElizabeth Baron\nDirector\, Client Rel ations and Risk Management\nPatient Care Quality Office\nVancouver Coastal Health\n \nGot Questions? Email us at learning@bcpsqc.ca \n \n------------------------- \nTo join the Zoom meeting:\nh ttps://bcpsqc.zoom.us/j/84840764152?pwd=R2hkUWlBYWZqc25WdUh1SURnRUNFdz09 < https://bcpsqc.zoom.us/j/84840764152?pwd=R2hkUWlBYWZqc25WdUh1SURnRUNFdz09> \nPasscode: QCafe20\n \nTo join the Zoom meeting by phone only: \nCanada Toll Free: 855 703 8985\nWebinar ID: 848 4076 4152\nPasscode: 9520133\nInt ernational numbers available: https://bcpsqc.zoom.us/u/k2KkyDBQn \n \n \n \n DTEND;TZID="Pacific Standard Time":20201216T130000 DTSTAMP:20201118T190631Z DTSTART;TZID="Pacific Standard Time":20201216T120000 LAST-MODIFIED:20201118T223523Z LOCATION:https://bcpsqc.zoom.us/j/84840764152?pwd=R2hkUWlBYWZqc25WdUh1SURnR UNFdz09 PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-ca:Quality Café: Partnering with Patients and Families in Patient Safety Incident Reviews TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E008000000002051089498BDD601000000000000000 0100000007F6D6B1F8D38374D90163CCE5E3DAF40 X-ALT-DESC;FMTTYPE=text/html:< !--[if gte mso 10]>

< b>Quality Café: Partnering with Patients a nd Families in Patient Safety Incident Reviews

Date: Wednesday\, Decemb er 16\, 2020

< b>Time: 1200 to 1300 (Pacific Standard Time – GMT -08:00)

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Webinar Description:

As the health care system provides care and responds to COVID-19\, there have been gaps in service identified by health care providers\, patients\, families and the public. In establishin g a person- and family-centred approach to care delivery\, Susan Heathcote and Elizabeth Baron from Vancouver Coastal Health’s Client Relations an d Risk Management team have realized that patients and families are partne rs in the care that’s provided\, as they may be the end provider of care when an individual returns to their home.

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Providing care in various health care settings has ch allenges\, whether it be in the emergency department\, the home care clien t or in long term care facility. Despite the health care system’s best e fforts\, patients may inadvertently be harmed from the care provided (or f rom a lack of care provided). Hearing from care teams as to what went wron g and what can be done to improve at the system level is well understood a nd practiced. Patients and families are often not invited to participate i n patient safety event reviews and without that\, a fundamental perspectiv e is missed\, potentially leading to the development of recommendations th at don’t mitigate the entire risk.

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As health care providers who review patient safety events\, the Client Relations and Risk Management team knows that there needs to b e clear and intentional engagement of patients and families to ensure a fu lsome understanding of the event itself or the decision making up to the t ime of the event occurring.

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Learning Objectives:

After this webina r\, you will be able to:

  • Describe why the patient and family voice is essentia l in reviewing patient safety incidents and developing recommendations to support changes at the system level and ultimately support the delivery of quality health care.
  • Reflect on the tangible ways to engage patients and families in the quality review pr ocess to enable development of recommendations that will truly mitigate th e harm patients experience
  • For th e purpose of this webinar ‘patient’ will reference and include client\ , patients\, or resident.  Addition ally\, ‘family’ references any person who the individual self-defines as family which may include husband\, child\, mother\, same sex partner\, friend or other individual deemed to be a support to the individual.< /o:p>

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About The Presenters:

Susan Heathcote

Regional Director\, Client Relations and Risk Management

Vancouver Coast al Health

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Elizabeth Ba ron

Director \, Client Relations and Risk Management

Patient Care Quality Office

Vancouver Coastal Health

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Got Questions? Email us at learning@bcpsqc.ca

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To join the Zoom meetin g:
https://bcpsqc.zoom.us/j/84840764152?pwd=R2hkUWlBYWZqc25WdUh1SURnRUNFdz09
Passcode: QCafe20

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To join the Zoom meeting by phone only:

Canada Toll Free: 855 703 898 5
Webinar ID: 848 4076 4152
Passcode: 9520133
International numbe rs available: https://bcpsqc.zoom.us/u/k2KkyDBQn

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