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Building on a Foundation of Quality

This Quality Learning Series will return soon!

The BC Health Quality Matrix (the Matrix) provides a common language and understanding about quality. It answers the question: What do we mean by the “quality” of care?

Adopting the Matrix can help ensure that we build on a foundation of quality as we plan, deliver, assess and improve care.  Its updates released this year ensure BC’s vision of high-quality care aligns with the latest evidence and honours the history and teachings of Indigenous Peoples in the province. They emphasize the link between quality and the social determinants of health, stress the importance of the early years of life and focus on promoting wellness.

This new quality learning series is designed for those who have a basic understanding of the core components of quality as defined in the Matrix and wish to deepen their knowledge and confidence in applying the framework within their work. The series will cover practical ways that people can use the Matrix to enable care that is more respectful, safe, accessible, appropriate, effective, equitable and efficient for all.

Over three weeks, we’ll explore the Matrix through highly interactive lessons and activities delivered virtually. Participants will have the opportunity to learn from their cohort of peers, connect with faculty during open online office hours and complete take-home exercises to enhance the learning between sessions. The series is designed for participants who have a project or real-time application in mind.

By the end of this series, participants will be able to:

  • Articulate strengths of the BC Health Quality Matrix in enabling better experiences and outcomes of care
  • Identify ways in which the BC Health Quality Matrix can be applied to initiatives focused on the quality of care
  • Apply the BC Health Quality Matrix as a tool to guide planning, improvement, measurement or evaluation within a project, program or initiative

The Matrix is relevant for all health and wellness services – join us to learn how to apply it in your care setting. There is no cost to participate and it is open to anyone working within the BC health care community. Registration for the first iteration that will run November 2020 will open on September 15, 2020. Capacity will be limited and spaces allocated on a first come basis.


Week 1* November 10 0930-1100 Live Session – Zoom
Week 2* November 17 0930-1100 Live Session – Zoom
Week 3* November 24 0930-1100 Live Session – Zoom

*Office hours following each week’s session on Thursdays November 12, 19 and 26 from 0930-1030 live via Zoom


There is no cost to participate.

Key Contact

Anthony Gagné
Leader, Learning & Capability Development